Refund & Return Policy
What can be returned, in what condition, and how long a refund takes.
Last updated: 2026-09-28
Some details on this page are still being finalised and are marked accordingly. Please contact us if you need a definitive answer before ordering.
Return window
TODO: 待业务方确认退货窗口天数（美国零售常见为 30 天，但这是对外承诺，必须由业务方定）。 The window runs from the delivery date, not the order date.
Condition of returned items
Items must be unworn and unwashed, with original tags attached, in a condition we can reasonably resell. We do not accept items that have been altered, or that carry smoke, perfume or pet hair.
Items that cannot be returned
Final-sale items and anything made to order are not returnable. Where an item is excluded, it is stated on the product page before you buy — not discovered afterwards.
How to start a return
Email customer service with your order number. We will confirm the return and send instructions. Please do not send anything back before you have that confirmation — unannounced returns are hard to match to an order.
Return shipping cost
TODO: 待业务方确认退货运费由哪方承担（以及是否区分「不合身」与「我们发错或有瑕疵」两种情形）。
Refund processing
Once we receive and inspect the item, the refund goes back to the original payment method. Your bank or card issuer decides how long it then takes to appear on your statement — typically a few business days, and outside our control.
Exchanges
For a different size or colour, the fastest route is a return plus a new order — that way the size you want is reserved immediately rather than waiting for the return to arrive.
Damaged or incorrect items
If something arrives damaged or is not what you ordered, email us within a reasonable time with a photo. We cover return shipping in that case and will replace the item or refund it in full, whichever you prefer.